Shipping Policy
At EVER GREATER, we understand that reliable shipping is crucial for your business. This Shipping Policy outlines the processes, timelines, and responsibilities for delivering our custom nameplates, labels, and branding products to your location.
1. Order Processing
Order processing begins after:
Order confirmation and payment verification
Final design approval
Completion of quality control checks
Standard processing time: 1-3 business days for in-stock items; 7-10 business days for custom manufactured products.
2. Shipping Methods and Carriers
We partner with globally recognized logistics providers to ensure reliable delivery:
Express Shipping: DHL, FedEx, UPS
Ideal for urgent orders under 50kg
Door-to-door tracking available
Typically 3-7 business days internationally
Air Freight:
Suitable for larger orders (50kg+)
Airport-to-airport service
Requires customs clearance at destination
Generally 7-14 business days
Sea Freight:
Most cost-effective for bulk orders
Port-to-port service
Longer transit times (30-45 business days)
Requires professional customs brokerage
3. Shipping Destinations
We ship to over 150 countries worldwide, including but not limited to:
North America: USA, Canada, Mexico
Europe: Germany, UK, France, Italy, Spain
Asia-Pacific: Australia, Japan, Singapore, South Korea
Middle East: UAE, Saudi Arabia
Some remote locations may require additional transit time and fees.
4. Shipping Costs
Shipping costs are calculated based on:
Package dimensions and weight
Shipping method selected
Destination country
Any special handling requirements
Customers can view shipping costs during checkout before payment. For bulk orders exceeding 100kg, we provide customized freight quotes.
5. Delivery Timeframes
Estimated delivery timeframes (from order dispatch):
Domestic (China): 1-3 business days
International Express: 3-7 business days
International Air Freight: 7-14 business days
Sea Freight: 30-45 business days
Note: These are estimates and don’t include order processing time or potential customs delays.
6. Customs and Import Duties
For international shipments:
EVER GREATER is not responsible for import duties, taxes, or customs clearance fees
These are the responsibility of the recipient
We complete all necessary export documentation
Recommended: Check with local customs authorities for applicable charges
7. Order Tracking
Once your order ships, you will receive:
Tracking number via email
Carrier contact information
Estimated delivery date
Instructions for tracking your shipment online
8. Shipping Damage and Loss Prevention
We take extensive measures to protect your orders:
Packaging Standards:
Industrial-grade cardboard boxes
Water-resistant wrapping
Custom foam inserts for fragile items
Edge protectors for metal nameplates
Insurance:
All shipments include basic carrier insurance
Additional insurance available for high-value orders
Claims handled directly with carrier for damaged/lost items
9. Returns and Failed Deliveries
Failed Delivery Scenarios:
Incorrect address provided
Recipient unavailable
Customs clearance issues
Refusal to pay import duties
Procedure:
Contact customer immediately
Attempt re-delivery when possible
Return to warehouse if undeliverable (fees apply)
Restocking fee for returned custom products
10. Special Handling
Available for specific product types:
Electroformed Labels: Anti-static packaging
3D Emblems: Custom cushioning
Metal Nameplates: Moisture barrier bags
Large Orders: Palletized and crated
11. Shipping Restrictions
Some countries restrict import of:
Products containing certain chemicals
Items with wireless capabilities
Military-specification materials
Check with your local customs office for specific restrictions.
12. Contact Information
For shipping inquiries, contact:
EVER GREATER Logistics Department
Email: shipping@evergreater.com
Phone: +86 [Phone Number]
Available: Monday-Friday, 9:00-18:00 China Standard Time
13. Policy Updates
We reserve the right to modify this shipping policy. Customers will be notified of significant changes via email or website announcements.