FAQ
What customization options do you offer?
We provide complete customization including logo, size, materials (ABS, zinc alloy, aluminum), colors, and surface finishes. Share your requirements and we’ll bring them to life.
How do I choose between materials like ABS, zinc alloy, and electroformed labels?
ABS is cost-effective for appliances; zinc alloy offers premium durability for automotive; electroformed labels provide ultra-precision for luxury applications. Our engineers will recommend the best material for your project.
How durable are your products for outdoor use?
Our products feature UV protection, waterproofing, and corrosion resistance, with a 5-7 year outdoor lifespan guarantee depending on material and environment.
How do you ensure color and design consistency?
We use Pantone color matching and implement strict quality control to ensure consistency from samples to mass production.
What is the process from inquiry to delivery?
Our 5-step process includes: 1) Inquiry & Quotation 2) Design Confirmation 3) Sample Production 4) Mass Production 5) QC & Shipping.
How long does sampling take and is it free?
Samples take 5-7 business days. We offer free initial samples for serious inquiries, with customers only paying for shipping.
What are your production and delivery timelines?
Samples: 5-7 days. Mass production: 7-14 days after sample approval. Times may vary based on order complexity.
Are taxes and duties included in your quotes?
Yes, we primarily offer DDP service. Our quotes are all-inclusive, covering all taxes and duties to your specified address.
What if I'm not satisfied with the products received?
Your satisfaction is our priority. If products have quality issues or differ from approved samples, we offer free remanufacturing or refund per our warranty policy.
Do you provide warranty?
Yes. We offer 2-year warranty for standard products and 3-year warranty for metal and electroformed labels, covering material and workmanship defects.