Warranty Policy
1. Warranty Coverage
EVER GREATER (“we,” “our,” or “us”) warrants that our products, including custom nameplates, 3D emblems, labels, and related accessories, will be free from defects in materials and workmanship under normal use and service for the duration specified in this policy. This warranty extends only to the original purchaser and is not transferable.
2. Warranty Periods
Standard Products: 2 years from date of shipment
Electroformed Labels and 3D Emblems: 3 years from date of shipment
Metal Nameplates and Industrial Labels: 3 years from date of shipment
Custom OEM Products: Duration as specified in separate agreements
3. What This Warranty Covers
This warranty covers:
Defects in materials including metals, plastics, and coatings
Workmanship defects in printing, embossing, or finishing
Color fading under normal environmental conditions
Delamination of layers or coatings
Failure of adhesive systems under specified conditions
Corrosion resistance failure under normal conditions
4. What This Warranty Does Not Cover
This warranty shall not apply to damage or failure resulting from:
Improper installation, handling, or storage
Modification, alteration, or repair by unauthorized personnel
Exposure to harsh chemicals, extreme temperatures, or abrasive cleaning
Normal wear and tear, including surface scratches
Improper cleaning methods or use of non-recommended cleaners
Accident, abuse, misuse, or negligence
Acts of nature, including storms, floods, or fires
Applications not specified in the product documentation
5. Warranty Claim Process
To make a warranty claim, please follow these steps:
Step 1: Documentation
Gather the following information:
Original order number and date
Product specifications and batch number (if available)
Clear photographs showing the defect
Description of the issue and installation conditions
Step 2: Preliminary Assessment
Contact our customer service team at:
Email: warranty@evergreater.com
Phone: +86 [Phone Number]
Our team will provide initial guidance and may request additional information.
Step 3: Claim Submission
Submit your claim through our online warranty portal or via email. Include all documentation from Step 1. Claims will be acknowledged within 2 business days.
Step 4: Evaluation
Our quality control team will:
Review all submitted documentation
May request return of defective samples
Conduct laboratory analysis if required
Provide determination within 10 business days
6. Remedies
If a product is confirmed to be defective, EVER GREATER will, at its option:
Repair the defective product using new materials
Replace the product with equivalent or superior product
Refund the purchase price if repair or replacement is not feasible
7. Limitations and Exclusions
This Warranty Is In Lieu Of All Other Warranties, Express Or Implied, Including Warranties Of Merchantability Or Fitness For A Particular Purpose. Ever Greater Shall Not Be Liable For Incidental, Consequential, Or Special Damages Arising From The Use Or Inability To Use Our Products.
8. International Claims
For international customers:
Return shipping costs for defective products will be covered by EVER GREATER
Customs duties and taxes for replacement shipments are the responsibility of the customer
All warranty communications will be conducted in English or Chinese
9. Special Conditions for Custom Products
For custom OEM/ODM products:
Warranty terms may be modified in writing as part of the project agreement
Design-specific requirements may affect warranty coverage
Batch testing results may be required for warranty validation
10. Quality Assurance Commitment
Our commitment to quality includes:
Regular material testing and verification
Manufacturing process controls and documentation
Final inspection and quality control checks
Continuous improvement based on warranty claim analysis
11. Warranty Transfer
This warranty may be transferred to another business entity within the same corporate group with prior written authorization from EVER GREATER.
12. Maintenance Requirements
To maintain warranty coverage, customers must:
Follow installation guidelines provided with products
Use recommended cleaning methods and materials
Maintain reasonable environmental controls
Retain purchase documentation and order details
13. Dispute Resolution
Any disputes arising from this warranty shall be resolved through:
Good faith negotiations between parties
Mediation conducted in Shanghai, China
Legal proceedings in courts of Shanghai, China, if necessary
14. Policy Modifications
EVER GREATER reserves the right to modify this warranty policy. Current customers will be notified of material changes 30 days in advance.